How KingBilly Handles Your Data
A plain-English look at what we collect from Australian players, why identity checks matter, and how you can ask us anything about your file.
KingBilly Privacy Policy for Australian Players
Last updated: August 27, 2026
This page goes beyond the short privacy blurb in our footer. It explains, category by category, what information we hold on you, why Australian identity checks exist, and exactly how to request a copy of your data or ask us a question about it.
The categories of data we collect
When you open a KingBilly account we start a player file. That file grows as you deposit, play and chat with support, but it never includes more than we need to run your account safely and pay you correctly.
- Account details: full name, date of birth, email, mobile number and chosen username.
- Identity documents: passport, driver licence or proof-of-age card, used only to confirm you are 18 or older and who you say you are.
- Payment data: masked card numbers, PayID and bank account references, POLi transaction IDs, and crypto wallet addresses used for Bitcoin or Tether deposits and withdrawals.
- Play activity: pokies and live table sessions, stake sizes, wins, losses and bonus wagering progress.
- Device and technical data: IP address, browser type, approximate location and login timestamps, mainly used to spot fraud and keep the AUD banking rails secure.
- Support records: chat transcripts and emails you send our team, kept so the next agent you speak to has context.
Why identity checks (KYC) happen
Australian online casinos verify players for two linked reasons: to confirm age and to meet standard anti-money-laundering practice that applies across the payments industry. ACMA regulates online gambling advertising and access for the Australian market, and part of operating responsibly in that market is making sure every account belongs to a real adult who controls the funds moving through it.
A check is usually triggered by your first withdrawal, a change of payment method, an unusually large deposit, or a mismatch between the name on your account and the name on a card or bank account. When this happens we ask for one or two documents, review them promptly, and only lock withdrawals until the match is confirmed, not your ability to keep browsing the site.
- First withdrawal request on a new account.
- A new card, PayID or crypto wallet added after your first deposit.
- Large or repeated transactions that don't match your usual pattern.
- Random compliance sampling, which every serious AUD casino runs.
How we use the data
| Data type | Main purpose |
|---|---|
| Identity documents | Age verification and account ownership checks |
| Payment data | Processing PayID, POLi, card, crypto and bank transfer transactions |
| Play activity | Calculating wagering progress, bonus eligibility and payout accuracy |
| Device data | Fraud prevention and account security alerts |
| Support records | Resolving your enquiries and improving response times |
Who else sees it
We share the minimum necessary with payment processors handling your PayID, POLi, card or crypto transaction, with the identity verification service used for document checks, and with game providers such as Pragmatic Play, Yggdrasil or Evolution only to the extent needed to record fair play outcomes on their tables and pokies. We do not sell player data to advertisers.
Requesting your data or asking a question
You can ask for a copy of the personal data we hold on you, ask us to correct an inaccurate detail, or simply ask what a particular record is for. Send the request from the email address linked to your account so we can verify it's really you, then our support team will confirm receipt and process straightforward requests within a reasonable timeframe.
- Email support from your registered address stating what you want: a copy, a correction, or an explanation.
- Use live chat for a quicker first response if your question is simple.
- Expect an identity check before we release any personal file, for the same reason we check withdrawals.
Keeping your data secure
Documents and payment references are stored on encrypted systems with restricted staff access. We don't email you your full card number or wallet seed phrase, and we will never ask you for a password over chat or phone. If something in a message claiming to be from KingBilly looks off, contact support directly through the site before replying.
Related pages
For the banking side of this policy, see AUD Banking at KingBilly. If you're setting up your account, the Bonus page and Register page explain what happens after sign-up, and our Responsible Gaming page covers the tools available if you want to manage your play.
Full licensing and the registered company name behind KingBilly are published in the site footer. Please confirm those details there rather than relying on any other page. Play requires you to be 18 or older. If gambling stops being fun, Gambling Help Online is free and confidential on 1800 858 858 or at https://www.gamblinghelponline.org.au/.